Complaints

Service provider: ML Devworks Michał Lipka, Rynek Główny 34 lok. 15, 31-010 Kraków, Poland. NIP: 6762707876, REGON: 543372505

1. How to submit a complaint

Complaints regarding the Planopia service (including payments and access to the application) may be submitted by email to: office@ml-devworks.com. Please include “Planopia complaint” in the subject or body, describe the issue, and provide details to identify your account (e.g. company name / account email).

2. Time limit for filing

A complaint should be filed within a reasonable time after the circumstances arise, and in any case not later than 14 days from the day you became aware of the grounds for the complaint, where applicable under consumer protection rules.

3. Handling your complaint

We will respond within 14 days of receiving your complaint at the email address above. The reply will be sent to the email used for the complaint unless you specify otherwise.

4. Disputes — out of court (for consumers)

A consumer is, in short, a private individual buying for non-business purposes. If the issue cannot be settled with us by email, consumers may use free out-of-court options — e.g. mediation (a neutral third party helps both sides agree) or other amicable dispute resolution. You can also use the EU ODR platform (online dispute resolution between consumer and trader). Up-to-date forms, links, and guidance are published by national consumer authorities and the EU — check those sites for the exact steps.

Contractual details are also set out in the Planopia Terms of Service.